Service operations management 3rd edition robert johnston graham clark on amazoncom free shipping on qualifying offers written specifically to better serve the needs of students on services orientated operations management courses the first european originated book operations management is set within the wider business context. Pearson offers special pricing when you package your text with other student resources if youre interested in creating a cost saving package for your students contact your pearson rep. Find helpful customer reviews and review ratings for service operations management 3rd edition at amazoncom read honest and unbiased product reviews from our users. Third edition robert johnston and graham clark service operations management improving service delivery prentice hall financial times an imprint of pearson education. Service operations management addresses the design and management of systems for services this course will combine operations marketing and human resources aspects of services using both text material and cases a sampling of topics addressed includes service facility design layout and location service quality managing queues managing capacity and demand the service encounter
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